Spicewell (Pty) Ltd ("we") respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
- Order details you give us: name, email, phone, delivery address.
- Messages you send us.
- Technical data collected by cookies: pages visited, device and browser type, approximate location.
We do not collect health information unless you choose to tell us about a reaction to a product, in which case we use it only to investigate and, where required, report to SAHPRA.
How we use it
To process and deliver orders, answer messages, keep batch records, improve the site, and show advertising.
Payments
Payments are handled by our payment provider. We never see or store your card details.
Cookies and advertising
Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this site and/or other sites on the internet. You can opt out of personalised advertising at Google Ads Settings, or opt out of some third-party vendors’ use of cookies at aboutads.info. See how Google uses information from sites that use its services.
Sharing
We share information only with service providers who help us run the business (courier, payment provider, email, hosting, advertising), and where the law requires it.
Your rights
You may ask to see, correct or delete your personal information, or object to its processing, by emailing hello@spicewell.co.za. You may also complain to the Information Regulator (South Africa).
Information officer
Our information officer can be reached at hello@spicewell.co.za.